Click here for information about our Health & Safety Guidelines.

Frequently asked questions

If you have any additional questions or concerns regarding allergens, nutrition, or any other aspect of our products, please don’t hesitate to contact our customer support team. You can reach us via our website’s contact Contact Us.

Our products may contain allergens such as peanuts, tree nuts, dairy, soy, wheat, and eggs. Please refer to this Allergen Page for more information.

We offer nut-free options, but please be aware that our products may be processed in a facility that also handles nuts. If you have a severe nut allergy, please contact us for more information on our products manufacturing processes.

While we strive to accommodate various dietary needs, some individuals with specific food intolerances may need to avoid certain ingredients in our products. Please review the ingredient list carefully and consult with a healthcare professional if you have concerns about specific ingredients.

Yes, we provide detailed nutritional information for our products. You can find this information on each item within our online ordering menu. If you have specific dietary concerns, please feel free to reach out to us for assistance. Contact us

We take cross-contamination seriously and follow strict procedures to minimize the risk. Our facility undergoes regular cleaning and sanitation, and we have protocols in place to prevent cross-contact between allergens.

Yes, we offer a limited variety of vegan-friendly products at select locations. If you do not see it online please contact your nearest location for more information.

We strive to source our ingredients locally whenever possible to support local farmers and ensure freshness. However, certain specialty ingredients may be imported to maintain the authenticity of specific recipes.

We offer gluten-free options, but not all of our products are gluten-free. All our pizzas are crafted in the same kitchens, and while we uphold rigorous cleanliness standards, there may still be trace amounts of gluten present. Consequently, we cannot assure that pizzas made with this crust are entirely free of gluten.

If your account remains inactive for over 6 months, your points will expire.

Explore various options to utilize your points. Visit for more information.

Select your location, then on the login page, click “Sign Up.” Upon completing the signup process, you’ll earn points in your account for every dollar spent with us.

Here’s how it works: Start your order, pick your store, and log in to your account. Add your favorite menu item to the cart. If the item is eligible for redemption and you have sufficient points, a box will appear under the item in your cart prompting you to redeem your points; for example “Redeem for 1000 points.” Click on it, and your item will be free. The corresponding points will be deducted from your account once the purchase is complete.

To access your loyalty points, find and select a Pizza Guys store near you. Then, log in to your account using either your email or phone number. Once logged in, your points will appear in the cart. You can also find your points by clicking the hamburger button at the top right and navigating to the “My Rewards” section.

Yes, your loyalty points transfer over from the old site to the new site, providing you had an account on the old site with your first name, last name, and phone number.

You can contact your bank and try to expedite the release of the hold.

Visit the “Specials” tab to locate the offer you wish to use. Click on “Select” and choose your desired items.

For mobile users, tap the cart icon and enter the coupon code in the designated field labeled “Coupon Code.” For desktop users, enter the code on the right side of the main page in the cart section under “Coupon Code.” Additionally, you can also enter the coupon code during the checkout process.

Yes. Once you’ve selected your location, you can decide whether to log into your account for complimentary items or proceed as a guest during checkout.

Once you’ve selected your location, you have the option to log into your account using either your phone number or email.

Yes! You can register using your phone number, and all your details will seamlessly migrate to the new website. Should you encounter any account-related challenges, please reach out to us at 916-852-2222, extension 1.

When you enter your credit card information incorrectly, your order cannot be processed. For security purposes, your bank may place a hold and you will see a pending amount reflected on your account. Within 3-5 business days, depending on your bank, the hold on that amount should drop from your account. In these cases, Pizza Guys does not collect or hold any amount when the transaction does not process successfully.

Our Signature Pizza Guys crust contains whey, a dairy product. So, it is not vegan. However, our Gluten Free crust, available in medium size, is vegan.

Click locations at the top of the page and make sure that you are ordering from the store nearest to you. If you believe we deliver to you and the system will not allow it, please call the store manager and they will review the address manually.

Unfortunately, no. The online coupons are exclusively applicable to purchases made through the online system. We apologize for any inconvenience. 🙁

Our cheese is 100% whole milk mozzarella made in the sunny Central Valley of California. Our mozzarella cheese is made using microbial rennet (non-animal sourced).

Yes we do! To find them on the menu; click Pizzas, near the top right of the page you should see “GLUTEN FREE PIZZAS.” However, our Gluten Free Pizzas only come in medium size.