Frequently asked questions

Yes, your loyalty points transfer over from the old site to the new site, providing you had an account on the old site with your first name, last name, and phone number.

When you enter your credit card information incorrectly, your order cannot be processed. For security purposes, your bank may place a hold and you will see a pending amount reflected on your account. Within 3-5 business days, depending on your bank, the hold on that amount should drop from your account. In these cases, Pizza Guys does not collect or hold any amount when the transaction does not process successfully.

To redeem your Free Large Pizza (up to $23.99 in value), you will want to make sure you first select a Large Specialty Pizza or a Create Your Own Pizza with up to 3 toppings. Once you go to checkout with your pizza in cart, a notification should appear indicating you have a Free Pizza ready to use.

For each $1 you spend you will earn 10 points. After 3000 points earned, you will be rewarded with a Free Pizza!

Yes, your loyalty does transfer over from the old site to the new site.

Once you have placed your order, the website will take you to your receipt page. From here you can see the progress of your pizza being made and you will also receive a text message when your pickup is ready, or your driver is out for delivery.

Go to the “Specials” tab and find the deal you would like to use, select “Order Now” and then create your order for the deal.

There are two ways to enter your coupon code:

1. Input the code on the main page where it says, “Coupon Code”.
2. Enter the code into the “CouponCode” box during checkout.

Yes, once you go to checkout with your items in cart, there will be an option for you to checkout as “Guest”. If you checkout as a guest, you will not receive loyalty points for your order. You also will not be able to add loyalty points from any old “guest” transactions.

Once you go to the Pizza Guys website, there will be an option to “Login or Sign-up” on the top left corner of the screen. Select this option and enter your phone number and we will send you a pin which you will then use to Login or to Sign-up to your account.

Yes, just use your phone number to log in instead of your email address. When you use your phone number, you will receive a text message with a temporary pin to login. There is no longer a need to remember passwords.

You can contact your bank to find out how to expedite the release.

When you enter your credit card information incorrectly, your order cannot be processed. For security purposes, your bank may place a hold and you will see a pending amount reflected on your account. Within 3-5 business days, depending on your bank, the hold on that amount should drop from your account. In these cases, Pizza Guys does not collect or hold any amount when the transaction does not process successfully.

You must add the corresponding item to your cart before applying the code. The price will then be adjusted.

To use a coupon on the item page, enter the offer code into the box labeled “Coupon Code”. After entering the code, click on your coupon to use it.

Unfortunately, when we moved to our new website all old accounts were lost. You will need to recreate your account.

Click locations at the top of the page and make sure that you are ordering from the store nearest to you. If you believe we deliver to you and the system will not allow it, please call the store manager and they will review the address manually.